Steve Wales

We were using outdated and overpriced data and voice services from a single carrier for our primary WAN architecture, along with secondary – and expensive -- services from multiple carriers. We didn’t have the reliability, performance, scalability or cost/performance needed to support our growing operational infrastructure. The RDM team asked the right questions and listened. Then they went to the market to return multiple carrier and service options to meet our needs and exceed our expectations. We’ve now implemented an enterprise-grade, integrated, multicarrier communications network that delivers the data and voice service quality that our business demands.

Key results and benefits realized:

  • Cost savings: reduced costs by 50%
  • Performance Improvement: increased bandwidth by 300%
  • Risk Reduction: redundant circuits + different paths and technology = high continuity/low interruption
  • Service Management: fewer providers to manage, in partnership with RDM, visibility to WAN health metrics

Jim and the RDM team are trustworthy, resourceful, customer advocates and a pleasure to work with overall. We look forward to our ongoing partnership.

Steve Wales
Director, Information Technology
Exotic Metals Forming Co LLC

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