Cloud Sherpas

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James Warren

Founder and General Manager

As founder and General Manager for RDM TECHNOLOGIES, Jim’s vision for the company started while he was a channel leader at a regional CLEC in 2003. He quickly understood the fundamentals of building a successful partner program.

JIM’S STORY

James Warren

Jim recognized the difference in customer experiences when a customer would work with a strategic partner, instead of a direct sales representative. It was clear to Jim that independent partners were actually providing a service to the community through unbiased customer advocacy. True partners provide the customer the best solution for their needs, at the most competitive rates and are able to do so because they are not limited to a single carrier. The key is the ability to source multiple vendors to form a single solution for the customer.

Jim founded RDM in 2007 with the purpose of providing a strategic partnership for companies that need to accelerate their ability to navigate the complex telecommunication service provider maze.

Drawing on the self discipline instilled in him while serving as a United States Marine, coupled with his extensive leadership positions in sales, marketing and channel development at companies like Sprint and Frontier, Jim centered his efforts on building RDM correctly from Day 1. Learning early in his career to focus first on the customers, partners, and employees with the understanding that the profits are a byproduct of taking care of the previous three, Jim has instilled that culture across RDM and our partnerships.

Jim headquartered RDM in the Seattle, Washington Metro Area, where he lives with his wife and three children. On Sunday afternoons in the Fall, it is a safe bet that you will find the Warren clan in full Seahawks regalia, cheering on the World Champs, with his wife duct-taped to the couch.

ChannelOutlaws

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Akilah Ingram

Customer Experience Manager

Akilah serves as our Customer Experience Manager where she works with end user customers to resolve service and billing questions, as well as educate customers on technology trends. She comes with 20 years of Customer Service and Sales experience primarily in the technology sector. Akilah has held several Account Management positions with Qwest, Comcast, MegaPath and Zones.

Akilah’S STORY

Akilah Ingram

Akilah serves as our Customer Experience Manager where she works with end user customers to resolve service and billing questions, as well as educate customers on technology trends. She comes with 20 years of Customer Service and Sales experience primarily in the technology sector. Akilah has held several Account Management positions with Qwest, Comcast, MegaPath and Zones.

She holds a Bachelor of Science in Retailing and Consumer Sciences from The University of Arizona. She looks forward to providing optimal service experiences to our clients and partners.

Akilah is a Seattle native and any given day you can find her painting or celebrating life with family and friends.

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